Welcome to Cloveras Fashion Shop’s FAQ page! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team at [email protected].
About Our Products
What types of products does Cloveras Fashion Shop offer?
We specialize in fashionable apparel and accessories for the whole family, including:
- Women’s and men’s clothing
- Leather goods and accessories
- Shoes and boots for all ages
- Children’s clothing (from babies to teens)
- Sweatshirts and sweatpants
How do I know what size to order?
Each product page includes detailed size charts to help you find the perfect fit. We recommend measuring yourself and comparing with our size guides. For children’s items, we clearly indicate age ranges (0-24 months, 2-5 years, 6-14 years) to simplify your selection.
Are your leather goods made from genuine leather?
Yes! All our leather products are crafted from high-quality genuine leather. We take pride in offering durable, stylish leather goods that age beautifully with proper care.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Having an account allows you to track orders, save your shipping information, and view your order history.
I forgot my password. How can I reset it?
Click on “Forgot Password” on the login page and enter your email address. We’ll send you a link to create a new password.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
What shipping options do you offer?
We provide two convenient shipping options:
- Standard Shipping ($12.95): Delivered via DHL or FedEx in 10-15 business days after dispatch (1-2 day processing)
- Free Shipping (orders over $50): Delivered via EMS in 15-25 business days after dispatch (1-2 day processing)
Do you ship internationally?
Yes! We ship worldwide with the exception of some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can deliver to your location.
How can I track my order?
Once your order ships, you’ll receive an email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s progress.
What should I do if my package is delayed?
While we carefully estimate delivery times, occasional delays may occur due to customs processing or other factors beyond our control. If your package is significantly delayed beyond the estimated timeframe, please contact us at [email protected] with your order number, and we’ll investigate.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, unwashed, and in their original condition with all tags attached. To initiate a return, please contact our customer service team at [email protected].
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. If you need a different size or color, please return the original item (following our return policy) and place a new order for the item you want.
Payment Options
What payment methods do you accept?
We accept all major payment methods for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.
Why was my payment declined?
Payment declines can occur for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank for assistance. You may also try using a different payment method.
Contact Information
How can I contact customer service?
Our customer service team is happy to help! You can reach us at:
- Email: [email protected]
- Mailing Address: 3675 Pike Street, PORTLAND, US 18351
Do you have a physical store?
Our flagship boutique is located at 3675 Pike Street in Portland, where we first began our fashion journey. However, most of our business now operates through our online store at womenwearshops.com, allowing us to serve customers worldwide with the same Portland-inspired commitment to quality.
Thank you for choosing Cloveras Fashion Shop for your style needs. We’re committed to providing you with quality fashion and exceptional service. Happy shopping!