At Cloveras Fashion Shop, we’re committed to providing you with premium fashion items and exceptional service. Our carefully curated collection of clothing, accessories, and leather goods for men, women, and children deserves a seamless shopping experience from checkout to delivery.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays) after payment confirmation.

Shipping Options

We offer two convenient shipping methods to serve your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes tracking information
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Includes basic tracking

International Customers: We ship worldwide (excluding some remote areas and parts of Asia). Please note that international shipments may be subject to customs fees and import duties, which are the responsibility of the recipient.

Returns & Exchanges

We want you to love your Cloveras purchase as much as we love selecting our pieces. If you’re not completely satisfied, we offer returns or exchanges within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be in original condition with tags attached
  • Items must be unworn and unwashed
  • Original packaging must be included
  • Shoes must only have been tried on carpeted surfaces
  • Leather goods must show no signs of wear

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Baby clothing (0-24 months category) unless defective
  • Clearance items marked “Final Sale”

How to Initiate a Return or Exchange

  1. Contact Us: Email our customer service at [email protected] within 15 days of receiving your order. Use the template below for your email.
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and an RMA number.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached.
  4. Ship It Back: Send the package to our return center at the address provided. We recommend using a trackable shipping method.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Cloveras Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details of my request are as follows:

  • Item Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Resolution: (Refund/Exchange for [specific item])

I have reviewed the return policy and confirm the item is in its original condition with all tags attached. Please provide return instructions at your earliest convenience.

Best regards,
[Your Full Name] [Your Order Number] [Your Contact Email] [Your Shipping Address]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Credit card refunds typically appear within 5-10 business days depending on your bank
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

  • We’ll ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you’ll be charged the difference
  • If it’s of lower value, we’ll refund the difference
  • Standard shipping rates apply for exchanges unless the original order qualified for free shipping

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend marking the package as “Returned Goods” to avoid additional duties
  • Refunds will be issued in USD and may be subject to currency fluctuations

Our Promise: At Cloveras, we treat every return with the same attention to detail we give to selecting our fashion pieces. If you have any special circumstances or need assistance with your return, please contact us at [email protected].