Term and Conditions

Welcome to Cloveras Fashion Shop! These Terms and Conditions govern your use of our website and purchases from our online store. By accessing our site or making a purchase, you agree to these terms. Please read them carefully.

1. About Our Shop

Cloveras Fashion Shop is a premium online retailer specializing in curated fashion collections for men, women, and children, including:

• Clothing and accessories
• Leather goods
• Shoes & boots
• Specialized collections for babies, toddlers, and kids

Our shop serves fashion-conscious customers seeking quality, stylish pieces for the whole family.

2. User Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Promptly update any changes to your information

2.2 Prohibited Activities

You may not:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Use any automated means to access our site without permission
• Misrepresent your identity or the origin of any information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and pricing. However, we cannot guarantee that:

• Colors will appear exactly as shown due to monitor variations
• All product details are 100% accurate (though we make every effort to ensure they are)
• Items will always be in stock

3.2 Age-Appropriate Purchases

Our collections include items for:

• Baby (0-24 months)
• Toddler (2-5 years)
• Kids (6-14 years)

Please ensure you select the correct size range when purchasing children’s items.

4. Ordering and Payment

4.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process payments immediately
• We begin order processing within 1-2 business days

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels.

4.3 Pricing and Taxes

• Prices are shown in USD
• International customers may be subject to customs fees (your responsibility)
• We reserve the right to correct pricing errors

5. Shipping Policy

5.1 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.2 Delivery Areas

We ship worldwide except to:

• Certain remote areas
• Parts of Asia (as determined by our carriers)

5.3 Order Tracking

All shipments include tracking information. You are responsible for:

• Providing a correct shipping address
• Being available to receive deliveries
• Any additional fees for failed delivery attempts

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of delivery if:

• Items are in original condition with tags attached
• Items are unworn and unwashed
• Original packaging is included
• Shoes were only tried on carpeted surfaces
• Leather goods show no signs of wear

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Baby clothing (0-24 months) unless defective
• Clearance items marked “Final Sale”

6.3 Return Process

1. Email [email protected] within 15 days
2. Wait for return authorization (1-2 business days)
3. Ship items back with RMA number
4. Allow 3-5 business days for processing after we receive your return

6.4 Refunds

• Issued to original payment method
• Original shipping fees are non-refundable (unless our error)
• International customers responsible for return shipping and customs fees

7. Intellectual Property

All content on our website, including:

• Text
• Images
• Logos
• Designs

are property of Cloveras Fashion Shop and protected by copyright laws. You may not use any content without our written permission.

8. Limitation of Liability

Cloveras Fashion Shop shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delivery delays beyond our reasonable control
• Incorrect care or use of products
• Any third-party actions related to your use of our site

9. Privacy Policy

Your privacy is important to us. Our separate Privacy Policy explains how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top indicates when changes were made. Your continued use of our site constitutes acceptance of any changes.

11. Governing Law

These Terms shall be governed by the laws of the State of [Insert State], USA, without regard to conflict of law principles.

12. Contact Us

For questions about these Terms:

Cloveras Fashion Shop
3675 Pike Street
PORTLAND, US 18351
Email: [email protected]